Frequently Asked Questions
Everything you need to know about comfort and quality for your home.
What materials are used in your pillows?
We use a variety of premium materials including hypoallergenic down alternative, certified organic cotton, and cooling gel-infused memory foam to ensure the perfect night's sleep.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days.
Do you offer a trial period for your products?
Yes! We offer a 30-night sleep trial. If you are not completely satisfied with your pillow, you can return it for a full refund within 30 days of delivery.
How do I clean and care for my pillows?
Most of our pillows come with a removable, machine-washable cover. We recommend washing the cover in cold water on a gentle cycle and air drying to maintain the fabric's integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna.
Are your products eco-friendly?
Sustainability is a core value at The Pillow Home. We prioritize OEKO-TEX certified fabrics and recycled packaging materials whenever possible to minimize our environmental footprint.