Returns & Exchanges
At The Pillow Home, we want you to love your sleep experience; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original, unwashed condition to ensure a smooth processing of your request.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the unused pillows or linens in their original packaging, ensuring all tags are attached and the items are securely sealed.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing